Technical Account Manager

Remote
Full Time
Mid Level

This is a remote (work from home) role. 

Bridge is currently seeking a Technical Account Manager who will be responsible for providing technical strategies that will drive client satisfaction and campaign performance. The ideal candidate will have solid experience in digital marketing with an agency, brand, and/or top online publishers. This role will provide technical support for client campaigns, working with internal stakeholders to optimize and troubleshoot. To be successful in this role, the ideal candidate will be able to propose solutions to opportunities presented while bridging the gap between customers and support teams to solve customer needs, advocate for customers, provide solutions, and manage the completion of all client requests.

How you will make an impact:

  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements as it relates to client campaigns 
  • Communicate and collaborate with internal teams regarding campaign delivery data pertinent to client and business goals
  • Support and advocate on day-to-day inquiries and requests to improve efficiency and value in the use of Bridge’s platform
  • Provide product department/developers with customers’ feedback to help identify potential new features or products
  • Work with the product team to ensure that proprietary platform development aligns with client requests and requirements
  • Serve as a trusted technical advisor for our clients and help them achieve strong technical use of the Bridge’s products and platform
  • Ensure proper internal tools are utilized for the lifecycle of campaigns from flawless launch through timely billing
  • Become the subject matter expert on the Bridge platform and services in order to train, consult, and field questions from our customers
  • Advocate for the needs of our customers and raise critical customer concerns internally and mobilize resources to resolve issues; monitor product usage and provide actionable insights and recommendations on opportunities for improvement
  • Understand the needs, growth opportunities, and pain points of specific accounts and partner with sales, product, and operations to recommend solutions to spur account growth

Desired Skills, Education, and Experience:

  • Bachelor’s degree in marketing, computer science, or equivalent experience
  • Must have at least 4 years of relevant experience in digital marketing with an agency, brand, and/or top online publisher required
  • Highly proficient with Excel, Salesforce, and JIRA
  • Excellent time management and project planning skills
  • Proven track record of managing multiple projects simultaneously
  • Expert at building compelling proposals for clients
  • A critical thinker with top-level problem-solving skills
  • Able to analyze data and provide insights

What BRIDGE offers you:

  • An opportunity to work with and directly impact our organization’s growth and revenue
  • An opportunity to work with the latest technology
  • Professional growth and development
  • Competitive salary and compensation structure and benefits
  • An enjoyable and evolving culture in a forward-thinking company

Bridge is the people-based marketing platform that helps you rise above advertising complexity. We can connect you to your true buying audience. Because we already know your next customer.

While other companies merely sell data, we sell knowledge. We’ve created custom profiles for every one of the more than 250 million verified people in our platform and share insights nobody else has.

Bridge makes it easy to find your ideal customers and reach them anywhere. Facebook, email, desktop, mobile, connected TV -- wherever your buyer is, we are too. We work with you every step of the way to optimize the performance of your campaign so you can make every ad dollar count.

Since our founding in 2010, Fortune 500 companies, leading agencies, and fast-growing entrepreneurial businesses have trusted Bridge to build real-world custom audiences and hyper-engaged campaigns across all platforms.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

The duties listed above may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer. This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

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